Photo by Andrea Piacquadio: https://www.pexels.com/photo/woman-in-gray-tank-top-shouting-3812761/

Businesses often adhere to the “Clients are always right!” rule. Its purpose was to make sure that the customer would never feel cheated. Following this rule meant that customer satisfaction is the highest priority.

And yet this rule is utopic. Ironic, isn’t it?
Customers could be dishonest, greedy, and unfair. If customers were always right, any business would bankrupt; customers sets the prices, makes up policies, can fire staff, or become actual god to the business. In fact, there’s a common saying in Japan “the customer is a god”.

If private schools’ clients are students then they can write anything in their tests. And professors or teachers will always be wrong. While this scenario isn’t realistic, so is the rule, it portrays why this rule never worked in the first place.

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